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Motor Trade Solutions and its sister companies consider protection of your privacy
to be of utmost importance and are committed to provided you with a personalised
service that meets your requirements in a way that safeguards your privacy. This
Policy explains how we may collect information about you and then treat it in order
to satisfy your particular requirements. It also outlines some of the security measures
that we take in order to protect your privacy and gives certain assurances on things
that we will not do.
When we first obtain personal information from you, or when you take a new product
and/or service from us, we will give you the opportunity to indicate if you do not
wish to receive information form us about other services or products (to "opt
out"). Normally this will be done by way of tick box on an application form
or contract. You may revise the choice that you have made at any time by writing
to us informing us of the change.
Some of the personal information we hold about you may be sensitive personal data
within the meaning the Data Protection Act 1998 - for example, information about
your health or ethnic origin. We will not use sensitive personal data about you
other than for the specific purpose for which you provide it.
If you are a Broker, when you register through this site or otherwise request to
receive our broker newsletter we will store your email address together with any
other information you may provide. When you view our site by linking from another
web page we may store the URL (identity) of that page for purposes of internal administration.
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Collection of Information
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1.
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We may collect personal information about you from a number of sources, including:
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- from you when you agree to take a service from us in which case this may included
your contact details, date of birth, payment method and possibly bank details;
- from you when you contact us with an enquiry or in response to a communication from
us, in case this may tell us something about preferences;
- from publicly available sources, such as the electoral register.
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Use of Information
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2.
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We will use personal information about you for a number of purposes, including:
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- to contact you from sources such as email, telephone or letter with information
about other services or products either from us or from our other Group and/or sister
Companies or carefully selected partners. We will not use your information in this
way if you have opted out or otherwise not consented.
- to help us to administer accounts, services and products which we offer.
- to help detect a fraud or loss.
- information we hold about you and your preferences will help us to make sure that
we contact you about things likely to be of relevance and interest to you.
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3.
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Whether or not you have opted out in relation to use of your information for direct
marketing, it is our practice to search the Mailing, Telephone, Fax and Email Preference
Services (as applicable) so that if you have registered your details with those
Services you will not receive any direct marketing material via that channel.
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4.
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In some circumstances, we reserve the right to conduct certain credit checks with
licensed credit reference agencies when you apply to take a service or product.
If this is applicable then it will be stated in our terms and conditions or business.
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Disclosure of Information
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5.
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Other companies in The Fyfe Group may use personal information for any of the purposes
set out above. This is limited to companies under common control to us and include
Motor Trade Solutions Ltd.
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6.
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We do not sell mailing lists to third parties for their marketing purposes. Where
we have told you in advance, we may disclose certain information to third parties
such as insurance providers for purposes solely connected with the provision of
our service via their networks. Where required or permitted by law, information
may be provided to others, such as the Police or the Inland Revenue.
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Protection of Information
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7.
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We maintain strict security measures in order to protect personal information. This
includes following certain procedures, for example to check your identity when you
telephone us, encrypting data on our websites and in order to ensure compliance
with all applicable legal requirements.
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The Internet
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8.
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If you communicate with us via the internet then we may occasionally use email to
contact you about our services and products. When you first provide personal information
to our website we will normally give you the opportunity to indicate whether you
would prefer us not to contact you in this way. However, you can always send us
an email at any time to change your preferences.
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9.
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We use "cookies" to monitor site user traffic patterns and site usage.
This helps us to understand how our customers and potential customers use our websites
so that we can develop and improve the design, layout and functionality of the sites.
A cookie is a piece of information that is stored on your computer's hard drive
and which records your navigation of a website so that, when you revisit that website,
it can present tailored options to you based upon the stored information about your
last visit. You can normally alter the settings of your browser to prevent acceptance
of cookies or delete them.
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Monitoring of Calls
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10.
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We may monitor and record communications we receive. This may be done to improve
the service which we provide, to ensure compliance with our practices and procedures
and where, for example, a contract is entered into by that means, to provide evidence
of the transaction. We are members of the General Insurance Standards Council and
we adhere to their rules.
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Further Information
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11.
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If you would like any further information or have any comments on our Privacy Policy
then please to us or send us an email. We may amend this Policy from time to time
in which case the amended version will be published on our websites and a copy may
be obtained by writing to the above address.
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This Policy applies to personal information held about individuals. Generally, it
does not apply to information we hold about companies and other organisations.
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